North East Water – Price Submission 2026–2031
To prepare for its 2026–2031 price submission, North East Water partnered with Tingwall to design and deliver an engagement program that gave customers a clear voice in the process.
Following our proven approach to engagement for price submissions, Tingwall provided North East Water with end-to-end support to investigate customer priorities, conduct rigorous quantitative analysis of their willingness to pay for various experiences, and oversee representative, unbiased deliberation of options.
At Tingwall, accessibility and inclusivity are always front of mind. We ensured participants always had the time and resources to understand and discuss the important topics, which led to better recommendations and improved their perception of the corporation:
- “I was impressed with the rigor and the quality of the information, it’s quite tricky to get such a diverse group with different knowledge to a point where they can assess the issues objectively. Well done.”
- “I have to say that the whole process of the deliberative forum was one of the most professional, well organised event that I have been involved in”
- “It felt real and unbiased… they were interested in what the Forum came up with, instead of already having their own ideas ready to implement”
- “What I enjoyed most was learning about water in a collaborative environment, the ability to have a real impact on community value.”
- “I came away with a feeling of accomplishment. Thank you all for the experience, I’ll be cheering for you vs the ESC.”
Comments from NEW participants
