Since 2010, the Tingwall team has been helping regulated utilities with engagement for their price submissions. We've done 19 end-to-end engagements and advised on dozens more. Our organisation's skillset and capabilities all come together around this one task.
What we do
The evolution of the regulatory frameworks toward a customer-centric approach has occurred in parallel with the development of our capabilities. We are now a one-stop shop for price submission and engagement, providing our clients with the comfort of having a single point of accountability. This ensures they can feel confident that the left hand knows what the right hand is doing, and that a single set of quality and communication standards will be adhered to.
We help our clients achieve the best possible Engagement ratings by investment in five centres of excellence:
- Regulatory knowledge: We stay apprised of the regulators' thinking, review materials for bias, and provide strategic engagement advice/planning which references the regulations, precedent, speeches and conferences.
- Project management: Everyone says they do project management well and take it seriously. They don't. We have a discipline of project management that is universally acknowledged by our clients. We are disciplined, rigorous and calm project managers who get the work done on time.
- Quantitative methods: With our own locally hosted technology platforms, we have been running surveys and other quantitative projects since the last century, covering millions of respondents. We have every type of survey technique covered, with reporting platforms used by entire industries.
- Qualitative methods: We are well known for our deliberations, focus groups, pop-up design, internal workshops and all types of qualitative research.
- Artificial intelligence: We lead our industry in the safe, confidential and quality-assured deployment of AI to drive cost savings and better insights from AI.
