Jane is a manager who helps utilities and local governments facilitate engagement and improve customer-centricity.

Jane brings deep experience in project management, strategic engagement design and data-driven analysis. Her work primarily focuses on delivering multi-faceted engagement programs – such as deliberative forums, willingness to pay surveys and in-depth interviews – and translating complex community feedback into actionable insights for clients.

A career highlight involved supporting Hunter Water through a unique pricing engagement under IPART’s 3Cs model, incorporating a staged valuation process and deliberative forum to navigate a significant, unavoidable price increase. IPART graded Hunter Water’s multi-stage engagement program at an Advanced level – the only corporation in New South Wales to achieve this rating.

With over six years at Insync, Jane’s experience in both qualitative and quantitative research methods, inclusive practices, and multi-stage engagement programs allows her to apply evidence-based customer and community insights to support organisational decision-making.

Qualifications:

• BBus (PR & Marketing)
• Cert. Engagement (IAP2 Australasia)